Introduction
These Terms and Conditions govern the use of LotusPlay.store and the purchase of products from our online toy store. By accessing or using this website and placing orders, you agree to be bound by these terms. If you do not agree, please discontinue use of the website.
Last Updated: February 2024
General Terms
- You must be at least 18 years old to make purchases on our website
- You are responsible for maintaining the confidentiality of your account
- All transactions are subject to product availability
- Prices are subject to change without notice
- We reserve the right to refuse service to anyone for any reason
Product Information
We strive to provide accurate product descriptions, images, and specifications. However:
- Colors may vary slightly due to screen settings
- Product packaging may differ from images shown
- We reserve the right to correct errors in product descriptions or pricing
- Age recommendations are guidelines based on manufacturer specifications
Orders & Payment
- All orders are subject to acceptance and availability
- We reserve the right to cancel orders in case of pricing errors or stock unavailability
- Payment must be completed at the time of purchase (except for COD orders)
- Accepted payment methods: Credit/Debit Cards, UPI, Net Banking, Wallets, COD
- You will receive order confirmation via email once payment is processed
Shipping & Delivery
- Delivery timelines are estimates and not guaranteed
- Shipping charges are calculated based on order value and location
- Free shipping on orders above ₹999 (subject to change)
- We are not responsible for delays caused by courier services or unforeseen circumstances
- Ensure correct shipping address is provided; we are not liable for failed deliveries due to incorrect addresses
Returns & Refunds
7-Day Return Policy:
- Products can be returned within 7 days of delivery
- Items must be unused, in original packaging with all tags intact
- Proof of purchase required for all returns
- Contact customer support to initiate a return
- Refund will be processed within 7-10 business days after return approval
- Shipping charges for returns are borne by the customer (unless product is defective)
Non-Returnable Items:
- Items on sale or clearance
- Gift cards and downloadable products
- Products damaged due to misuse
Intellectual Property
Unless otherwise stated, LotusPlay.store and/or its licensors own all intellectual property rights for material published on this website, including:
- Website design, layout, and graphics
- Product images and descriptions
- Logos, trademarks, and brand names
- Content, text, and media
You must not:
- Republish material from this website without permission
- Sell, rent, or sub-license website content
- Reproduce or copy website material for commercial purposes
- Redistribute content without authorization
Product Safety
All toys sold on LotusPlay.store meet international safety standards. However:
- Adult supervision is recommended for children playing with toys
- Follow age recommendations strictly to prevent choking hazards
- Read product instructions and warnings before use
- We are not liable for injuries caused by misuse of products
Privacy Policy
Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.
Limitation of Liability
- We do not limit liability for death or personal injury caused by negligence
- We do not exclude liability for fraud or fraudulent misrepresentation
- Liabilities not permitted by law are not excluded
Subject to the above, LotusPlay.store shall not be liable for:
- Loss of data, revenue, or profits
- Indirect or consequential losses
- Losses arising from use of products purchased
Dispute Resolution
Any disputes arising from the use of this website or purchase of products shall be governed by the laws of India. The courts of Noida, Uttar Pradesh shall have exclusive jurisdiction.
Changes to Terms
We reserve the right to update these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting on the website. Continued use of the website implies acceptance of the revised terms.
Contact Information
For questions or concerns regarding these Terms & Conditions, please contact us:
Email: abhay@lotusplay.store
Phone: +91 98765-43210
Address: 123 Business Park, Sector 22, Noida, Uttar Pradesh 201301, India
Website: www.lotusplay.store