Frequently Asked Questions

What types of toys do you sell?
We offer a wide range of toys including educational toys, action figures, board games, puzzles, outdoor toys, STEM kits, dolls, building blocks, and much more. All our products are carefully selected to ensure quality, safety, and fun for children of all ages.
Are your toys safe for children?
Absolutely! All our toys meet international safety standards and are certified for child safety. We ensure that every product is non-toxic, age-appropriate, and thoroughly tested. Safety is our top priority at LotusPlay.
Do you ship across India?
Yes! We provide pan-India delivery to almost all locations. Orders are typically delivered within 3-7 business days depending on your location. We use reliable courier partners to ensure your toys reach you safely and on time.
What is your return policy?
We offer a 7-day return policy on most products. If you're not satisfied with your purchase, you can return it in its original condition with the packaging intact. Please contact our customer support to initiate a return.
How can I track my order?
Once your order is shipped, you'll receive a tracking number via email and SMS. You can use this number to track your package on our website or the courier's website. For any issues, feel free to contact our support team.
Do you offer gift wrapping?
Yes! We offer complimentary gift wrapping on request. Simply select the gift wrapping option during checkout, and we'll beautifully wrap your toys with a personalized message card.
What payment methods do you accept?
We accept all major payment methods including credit/debit cards, UPI, net banking, and digital wallets. We also offer Cash on Delivery (COD) for select locations. All transactions are secure and encrypted.
Are the toys age-appropriate?
Yes! Each product listing includes recommended age ranges to help you choose the right toy for your child. We categorize toys based on developmental stages to ensure they're both safe and engaging for the intended age group.
Do you offer bulk orders or corporate gifts?
Absolutely! We cater to bulk orders for schools, events, and corporate gifting. Please contact us at abhay@lotusplay.store with your requirements, and we'll provide a custom quote.
How can I contact customer support?
You can reach us via email at abhay@lotusplay.store or call us at +91 98765-43210. You can also visit our Contact Us page to submit a query. Our team is available Monday to Saturday, 9 AM to 6 PM.
My question isn't listed here. Where can I get help?
If you don't see your question here, feel free to contact us via Contact Us. Our customer support team will be happy to assist with any additional questions or concerns you may have.