Privacy Policy

Introduction

Welcome to LotusPlay.store. We are committed to protecting your privacy and safeguarding your personal information when you shop with us and use our services. This Privacy Policy explains how we collect, use, store, and protect your data in accordance with applicable privacy laws and regulations in India.

By using our website and services, you consent to the practices described in this Privacy Policy. If you do not agree with our policies, please do not use our website or services.

Information We Collect

Personal Information

When you register, place an order, or interact with our website, we may collect:

• Identity Information: Full name, date of birth, gender
• Contact Information: Email address, phone number, postal address
• Delivery Information: Shipping and billing addresses
• Payment Information: Card details, UPI IDs (processed securely through payment gateways)
• Account Information: Username, password (encrypted), order history
• Communication Data: Your feedback, reviews, customer service inquiries

Non-Personal Information

We automatically collect certain technical information when you visit our website:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on site, referring website, search terms
• Location Data: General geographic location based on IP address
• Shopping Behavior: Products viewed, items in cart, purchase patterns
• Technical Data: Screen resolution, time zone settings, browser plug-in types

Information from Third Parties

We may receive information about you from:

• Social media platforms (if you link your account)
• Payment service providers
• Delivery partners and logistics companies
• Analytics and advertising partners
• Fraud prevention services

How We Use Your Information

We use your personal information for the following purposes:

Order Processing & Fulfillment

• Process and complete your purchases
• Arrange delivery through our logistics partners
• Send order confirmations and shipping notifications
• Handle returns, exchanges, and refunds
• Verify your identity and prevent fraud

Customer Service & Support

• Respond to your inquiries and complaints
• Provide customer support via email, phone, or chat
• Resolve disputes and troubleshoot problems
• Collect feedback and reviews

Website Improvement & Personalization

• Analyze website usage and improve user experience
• Customize content and product recommendations
• Conduct market research and surveys
• Test new features and functionality
• Optimize website performance and speed

Marketing & Communications

• Send promotional offers, newsletters, and updates (with consent)
• Notify you about new products and sales
• Personalize advertising on our website and third-party platforms
• Run contests, giveaways, and loyalty programs

Legal & Security

• Comply with legal obligations and government requests
• Protect against fraud, unauthorized access, and illegal activities
• Enforce our terms and conditions
• Maintain records for tax and accounting purposes

Payment Security

Your payment security is our top priority. We use industry-standard encryption protocols (SSL/TLS) and secure payment gateways to process all transactions.

Accepted payment methods include:

• Credit/Debit Cards (Visa, Mastercard, RuPay, American Express)
• UPI (Google Pay, PhonePe, Paytm, etc.)
• Net Banking (all major Indian banks)
• Digital Wallets (Paytm, Mobikwik, etc.)
• Cash on Delivery (COD) for select locations

For COD orders, we may require additional verification to prevent fraud. All online payments are processed through encrypted, secure channels with multi-factor authentication.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content.

Types of Cookies We Use

• Essential Cookies: Required for website functionality, shopping cart, and checkout
• Performance Cookies: Collect data on website usage and performance
• Functionality Cookies: Remember your preferences and settings
• Targeting/Advertising Cookies: Deliver relevant ads based on your interests
• Analytics Cookies: Help us understand user behavior (Google Analytics, etc.)

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality, including the shopping cart and checkout process.

Most browsers allow you to:

• View and delete existing cookies
• Block all or specific cookies
• Get notified when a cookie is set
• Clear cookies when closing the browser

Third-Party Tracking

We may use third-party services like Google Analytics, Facebook Pixel, and other tracking tools to understand user behavior and improve our marketing. These services may use cookies and collect data subject to their own privacy policies.

Data Sharing & Third Parties

We may share your information with the following third parties:

Service Providers

• Shipping & Logistics: Courier services for order delivery (Delhivery, Blue Dart, India Post, etc.)
• Payment Processors: Payment gateways and financial institutions (Razorpay, Paytm, etc.)
• Email Services: For sending order confirmations and newsletters
• Cloud Hosting: Secure data storage and website hosting providers
• Customer Support: Help desk and chat support platforms
• Analytics Providers: Website analytics and marketing tools

Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal processes, court orders, or government requests
• Protect the rights, property, or safety of LotusPlay, our customers, or the public
• Detect, prevent, or investigate fraud and security issues
• Enforce our Terms and Conditions

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner. We will notify you before your data is transferred and becomes subject to a different privacy policy.

Data Security Measures

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Technical Safeguards

• Encryption: SSL/TLS encryption for all data transmission
• Secure Servers: Data stored on secure, encrypted servers
• Firewalls: Network security to prevent unauthorized access
• Access Controls: Restricted employee access to personal data
• Password Protection: Encrypted password storage with hashing algorithms
• Regular Updates: Security patches and software updates

Organizational Safeguards

• Employee training on data protection and privacy
• Confidentiality agreements with staff and partners
• Regular security audits and vulnerability assessments
• Incident response plans for data breaches
• Limited data access on a need-to-know basis

Your Responsibility

While we implement strong security measures, you also play a role in protecting your account:

• Use strong, unique passwords for your LotusPlay account
• Never share your password with others
• Log out after using shared or public computers
• Monitor your account for suspicious activity
• Report security concerns immediately to our support team

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Retention Periods

• Account Data: Retained while your account is active and for 3 years after account closure
• Order History: Retained for 7 years for tax and accounting purposes
• Payment Information: Not stored (handled by payment processors)
• Marketing Data: Until you unsubscribe or request deletion
• Customer Service Records: Retained for 2 years after last interaction
• Website Analytics: Aggregated data retained indefinitely; individual data for 26 months

Data Deletion

After the retention period expires, we securely delete or anonymize your personal data. You may also request earlier deletion of your data (see "Your Privacy Rights" section).

Your Privacy Rights

You have the following rights regarding your personal information:

Access & Portability

• Right to Access: Request a copy of the personal data we hold about you
• Data Portability: Receive your data in a structured, machine-readable format

Correction & Deletion

• Right to Rectification: Correct inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal data (subject to legal obligations)

Control & Consent

• Right to Object: Object to processing of your data for marketing purposes
• Right to Restriction: Request limitation on how we use your data
• Withdraw Consent: Withdraw previously given consent at any time

How to Exercise Your Rights

To exercise any of these rights, please contact us at:

• Email: abhay@lotusplay.store or abhay@lotusplay.store
• Phone: +91 98765-43210
• Online: Through your account settings (for some requests)

We will respond to your request within 30 days. We may require identity verification to protect your privacy and security.

Children's Privacy

While we sell toys designed for children of all ages, our website and services are intended for use by adults (18 years and older). We do not knowingly collect personal information from children under 18 without parental consent.

Parental Responsibilities:

• Parents should supervise their children's online activities
• Do not allow children to make purchases without adult supervision
• Review products for age-appropriateness before purchasing
• Monitor package deliveries and product usage

If you believe we have inadvertently collected information from a child under 18, please contact us immediately at abhay@lotusplay.store, and we will promptly delete such information.

International Users & Data Transfers

LotusPlay.store primarily operates in India. If you access our website from outside India, please note that your information may be transferred to, stored, and processed in India.

By using our services, you consent to the transfer of your information to India and other countries where our service providers operate. We ensure that all international data transfers comply with applicable data protection laws.

For International Orders: We currently ship only within India. International customers may browse our catalog but cannot place orders for delivery outside India.

Marketing Communications

With your consent, we may send you promotional emails, SMS messages, and notifications about:

• New product launches and arrivals
• Sales, discounts, and special offers
• Newsletter with parenting tips and toy recommendations
• Birthday and festival greetings (if you've provided your date of birth)
• Loyalty program rewards and benefits

Opting Out

You can unsubscribe from marketing communications at any time by:

• Clicking the "Unsubscribe" link in any promotional email
• Replying "STOP" to SMS messages
• Updating your preferences in your account settings
• Contacting customer support at abhay@lotusplay.store

Note: Even if you opt out of marketing emails, we will still send you transactional messages related to your orders, account, and customer service.

Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in our practices, legal requirements, or technology. We will notify you of significant changes through:

• Email notification to your registered email address
• Prominent notice on our website homepage
• Pop-up notification when you log into your account

We encourage you to review this Privacy Policy periodically. The "Last Updated" date at the top of this page indicates when the policy was last revised.

Continued use of our website and services after any changes indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please don't hesitate to contact us:

Customer Support

• Email: abhay@lotusplay.store
• Privacy Email: abhay@lotusplay.store
• Phone: +91 98765-43210
• Hours: Monday to Saturday, 9:00 AM - 6:00 PM (IST)

Corporate Office

LotusPlay Private Limited
123 Business Park, Sector 22
Noida, Uttar Pradesh 201301
India

Data Protection Officer

For specific privacy and data protection concerns, you may contact our Data Protection Officer at:

• Email: abhay@lotusplay.store
• Subject Line: "Privacy Inquiry - [Your Name]"

We aim to respond to all inquiries within 2-3 business days. For urgent matters, please call our customer support line.

Additional Information

Compliance

This Privacy Policy complies with applicable Indian data protection laws, including:

• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Consumer Protection (E-Commerce) Rules, 2020

Language

This Privacy Policy is provided in English. In case of any discrepancy between the English version and any translated version, the English version shall prevail.

Severability

If any provision of this Privacy Policy is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.

Related Documents

For complete information about your relationship with LotusPlay, please also review:

• Terms & Conditions - Rules for using our website and services
• FAQ - Answers to common questions
• Cookie Policy - Detailed information about cookies (included in this document)